Tenant Frequently Asked Questions

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CANCELLATION TERMS:  Tenant(s) may, upon providing Broker with written notice by certified mail, cancel this Agreement (“Cancellation”).  If Tenant(s) cancel this Agreement prior to the check-in date, Tenant(s) shall be obligated to pay all rents, fees, and other charges paid, or to become due, pursuant to this agreement (other than the Deposit) as liquidated damages for such Cancellation.  Tenant(s) will be eligible for a refund of rents minus a cancellation fee equal to 15% of the Rent due provided that Broker, using efforts it deems reasonable in its sole discretion, places a replacement tenant for the same rental period at the same rental rate (shorter periods and/or lower rent will result in a pro rata reduction of the refund).  Landlord and Broker shall not be responsible for any costs Tenant(s) may incur for travel or other arrangements in the event of cancellation by Landlord or Tenant(s).  Broker recommends that Tenant(s) obtain travel insurance but makes no representations regarding the scope of coverage under any such insurance policy. 

We understand the freezer doesn’t seem to be working correctly. We can schedule  our appliance repairman to check it out. With that said, 9 times out of 10 when we get this type of call from tenants, it turns out to be because the door is left ajar unknowingly.  Sometimes this happens if the door is closed too hard causing it to bounce back and not allowing a properly closed seal. Or there can be something obstructing it from sealing properly when closed. Go ahead submit a Request via our Resident Portal.  Please keep an eye on this overnight and be sure the door is closing properly.  We will let you know when the repairman can come out.